Celeste Headlee on Conversations

I didn’t know Celeste before. This link provides a quick introduction. She talks about the value of conversations and how to create valuable conversations.

Among the great content does Celeste mention some really good quotes. My favourites are:

  • “Everyone you will ever meet knows something that you don’t” (Bill Nye)
    I saw this quote before, but this time it struck a cord. Clearly, everyone is worth listening to!
  • “No man ever listened himself out of a job.” (Calvin Coolidge)
    “Speech is silver, silence is gold”, but somehow more colorful.
  • “Most people do not listen with the intent to understand; they listen with the intent to reply.” (Stephen R. Covey)

The 10 tips in short:

  1. Don’t multitask – be present
  2. Don’t pontificate – be humble and learn from others
  3. Ask open-ended questions – start with who, what, when, where, why or how
  4. Go with the flow – whatever you think of, let it go
  5. If you don’t know, say that you don’t know – have integrity
  6. Don’t equate your experience with theirs – all experiences are individual – it is NOT about you
  7. Try not to repeat yourself – it’s condescending and boring
  8. Stay out of the weeds – don’t get stuck in details
  9. Listen – this is the most important one 
  10. Be brief!

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